Waders
Footwear
Outerwear
Layering
Sportswear
Women's
Bag & Packs
Accessories
Rods & Reels
Fly Accessories
Wading
Jackets
Vests
Clothing
Baselayer
Accessories
Pack & Travel
Rods & Reels
Fly Accessories
Rod
Switch
Spey
Reels
Outfits
Lines
Luggage
Apparel
Accessories
Cross S1 Solutions
Reels
Single-Hand Rods
Double-Hand Rods
Kits
Lines
Apparel
Accessories
All
About Loop
Trout
Steelhead
Saltwater
Specialty
Apparel
All
Test Drive a Red Truck
Red Truck Resources
Pinot Noir
Syrah
Grenache
Summer White
Accessories
Fly Rod Outfits
Fly Accessories
All
Leland Gift Guide
Fly Rods
Reels
Lines
Wading
Clothing
Women's
Pack & Travel
Leland Fly Boxes
Accessories
Flies
Fly Tying
Media
Gift Card
About Leland
Learn to Fly Fish
Fly Fishing Gear
Places to Fly Fish
Sonoma
Sierra Nevada
New Zealand
British Columbia
Florida Keys
Artist Paul Waters
All
50% Off Redington
Rod Sale
Reel Sale
Line Sale
Wading Sale
Clothing Sale
Accessories Sale
Flies Sale
Tying Sale
Deal of the Day
Upgrade your Rods
Upgrade your Reels
Gear to Upgrade Too

Videos

Search Results
FAQS


20
id::20
thumbnail::
itemlink::FAQS
desc::


itemprice::N/A
Price::
pricelevel::
baseprice::
Name::FAQS
Rod Weight::
Rod Length::
Reel Line Weight::
Rod Action::
Series::
Featured::
Category::
Fishing::
Brand::
Rod Type::
Primary Color::
Size::
Line Weight::
type::infoitem
mediaimg::http://www.lelandfly.com/385-leland-faqs.jpg
url::http://www.lelandfly.com/In-Stock/FAQS.html
thumb::
detdesc::

Frequently Asked Questions

What is Leland

What is your Returns/Exchange policy?

How long until my bank issues return credit?

Do I have to pay sales tax?

Do you match prices?

Do you offer price protection?

What is your shipping policy?

Can I use my Leland Upgrade credit on this site?

What methods of payment do you accept?

What is Leland Live Chat?

What is your privacy policy?

Your photos and copy are great; Can I use them?

What is Leland?

 

Leland Fly Fishing Outfitters is a full-service fly shop providing anglers in the Bay Area and Sonoma Valley with top quality education and gear since 1985. The difference? We only carry the gear that we endorse and fish on our days off. We guarantee that our curated inventory represents the best of today's fly fishing equipment.

Leland Fly Fishing Outfitters
24120 Arnold Drive/Highway 121
Sonoma, CA  95476

Toll Free: (866) 672-1959
Phones are staffed by Phone - Monday-Friday, 9AM to 5PM Pacific Time
service@flyfishingoutfitters.com

What is your Returns/Exchange policy?

We call it the FISH ON RETURN POLICY or FORP. If you buy something and if it falls short of your expectations in any way, or you just want to demo an item for 59 days and you did not fall in love, FORP it. Just send it back. This policy is good for 60 days after you receive a product, and it has virtually no restrictions. Rods, reels, waders, clothes, luggage, accessories. No Questions Asked. We're not happy unless you are. Simple as that. . . Fish On!!
The only exceptions to our FORP policy are special order or custom items and items on sale.  Our address for returns and exchange:


Leland Fly Fishing Company 
Attn: Exchange/Returns Dept.
24120 Arnold Drive

Sonoma, CA 94578


If you'd like to make an exchange, do so in one of two ways:

1) The Best Option is to immediately place an order for the replacement items. Do this online or over the phone with one of our fish whisperers. You will be billed for these items. At any time -- during, before, or after this second order -- you can ship us the unwanted items from your original order, and upon receipt of them here we will credit you for those items. Please use the back of your invoice for any comments, and include it (or a copy) with your return shipment. This method ensures the most efficient processing of your return, but more importantly, it ensures the best availability of the new outgoing replacement items.

2) The Second Best Option: Ship us the items you'd like to exchange. Please include a copy of your receipt and write instructions detailing the exchange (For example: "These Medium Waders are too small, exchange for size Large of the same wader.") In most cases, on receiving your original items, we'll issue a credit on the next Thursday. (If something comes up, we'll call you to get it straightened out.) Your replacement items will ship out within 2 business day and will be charged as a separate transaction. Please be aware that the hoped-for replacement items may sell out while your exchange is in transit. This is the reason that the above option is encouraged. If you'd like to make a return, please ship the items to the address above and include a copy of your receipt. In most cases, we'll issue a refund to the credit card you used for the original purchase on the first Thursday after receipt of your goods. If something comes up, we'll call you to get it straightened out. Worry not.

How long until my bank issues return credit?

A note on Credit Card Companies: In more than twenty five years of retail experience, we've seen that some banks and credit card companies are a bit slower in issuing credits to your account than they are in debiting it. As such, two charges might appear on your online statement or account balance for a brief period of time while your bank or credit card company goes through the credit-issuing process.

Do I have to pay sales tax?

If we are shipping your purchase to a destination outside of California, you won't be charged sales tax. For those orders sent within the state, you will be charged the appropriate rate.

Click here to return to the top.

Do you match prices?


Yes. We do our best to keep our prices as low as possible. But if one of our competitors goes lower, don't hesitate to ask us beat their price.
Please keep in mind that sometimes price-matching isn't as simple as it appears. We like to make sure we're comparing apples to apples. There can be great variation in the cost of bundled or kitted products.  Some retailers choose to cut corners by using second-rate products to round out their packages. When comparing prices, please make sure to keep an eye out for such details!

In order to consider a price matching request, we will require proper documentation:

(1) A link to a webpage showing the lower price.

(2) A forwarded email with the price quote, including the name of the retailer in order to ensure that they are an authorized dealer of the products they're promoting.

Then lets get you fishing with great product at 10% less.

Click here to return to the top.

Do you offer price protection?

Yes we do. If you purchase a product from us, and we end up reducing the price of that item within 60 days of your purchase, you are welcome to contact us and we will issue you a Leland gift card for the difference. This policy only applies if we have the same size and color of the item that you originally purchased in stock, as sometimes we'll reduce prices when we need to get the last few stragglers of a given product out the door.

Please note that our Price Protection policy will not be applicable to promotional discounts. Promotional discounts are not applicable to previous purchases.

Click here to return to the top.


We offer a straight-forward shipping policy. FedEx  Ground is our standard method of shipping, and we charge a straight  flat rate: ten bucks (US$10). Yes, that's right, only $10 for FedEx  Ground shipping within the Lower 48 States, for any size order!

Typically,  we will process your order and get it out the door within 1 or 2  business days (not including weekends). However, during our epic sales,  processing orders can take a little more time, so please be patient. If  time is tight and you need your new gear in a hurry, and FedEx Ground  Shipping will not work for your situation, we can expedite your order by  using FedEx OVERNIGHT, 2nd DAY AIR, EXPRESS SAVER (3-day service).

If  you have any concerns or questions whatsoever about shipping to your location, please contact us toll-free at 866-673-1959. You can reach us  from 9:00am to 5:00pm, US Pacific Time, Monday through Friday. If  you live beyond the boundaries of the Lower Forty-Eight United States,  in Hawaii, Alaska, or a US Territory like Puerto Rico, you'll be charged  a flat rate of $35.00 for FedEx expedited service. If you're outside the United States, we ship via FedEx International Economy for a flat rate of $60.00 USD.

 Can I use my Leland Upgrade credit on this site?

Yes. The Leland Upgrade Program and the credit it generates is a premium service now available on our websites. There are no exceptions. For more information about the Leland Upgrade Program, click here. 

What methods of payment do you accept? 

We accept Visa, American Express, and Master Card, as well as payment through Paypal.

Click here to return to the top.

 

What is Leland Live Chat?

Leland Live Chat is just like it sounds: an online chat service that allows you to connect with our team of fly fishing experts for one-to-one customer service. We want to be your local fly shop, so we utilize Leland Chat to answer your questions and help outfit you with the exact gear you need. So whether you are looking for a new fly rod or a set of wading boots for your upcoming flats trip, use the Leland Chat to talk with directly with someone in the shop.

Click here to return to the top.

For our full privacy policy, click here.

Click here to return to the top.

Sorry, no writing or image from this site can be used without permission.

Feel free to LIVE CHAT with one of our experts.

featdesc::
video::[Error processing dynamic tag getCurrentAttribute("item","custitem_product_video") : record infoitem 20 not found]
sku::FAQS
rating::0
Fly Category::
Fly Stage::
Fly Tying::
quantity::0
dealdaycont::
addtocart::
{{thumbnail}}
{{itemlink}}
{{desc}}
Regular Price: {{itemprice}}
Special Price: {{itemprice}}
{{addtocart}}
Log In to add this item to your Wish List.
Frequently Asked Questions
61
id::61
thumbnail::
desc::
itemprice::N/A
Price::
pricelevel::
baseprice::
Name::Frequently Asked Questions
Rod Weight::
Rod Length::
Reel Line Weight::
Rod Action::
Series::
Featured::
Category::
Fishing::
Brand::
Rod Type::
Primary Color::
Size::
Line Weight::
type::infoitem
mediaimg::http://www.lelandfly.com/Frequently-Asked-Questions-image.jpg
url::http://www.lelandfly.com/On-Sale/Frequently-Asked-Questions.html
thumb::
detdesc::

Frequently Asked Questions at Red Truck Fly Fishing Co.

Who am I buying from?


Red Truck is a place that novices come to outfit their first forays into the sport, but also a place that salty, seen-it-all anglers know they can find that one piece of equipment at the best price possible.

We think anyone who appreciates good gear at a reasonable price will appreciate the service we provide.

Red Truck on Sale, Haulin' the Goods!

What's your return policy?


Our Return Policy is limited and strictly adhered to by our staff.

Running a lean returns department is just part of the cost-saving equation that allows us to bring you the best fly fishing gear on the planet at rock bottom prices.

All sales on items purchased at sale prices are final.

If you have any questions, please call us at 866-672-1959 and we'll make it right.

What's your shipping policy?


At Red Truck, we offer a straight-forward shipping policy.

FedEx Ground is our standard method of shipping, and we charge a straight flat rate: ten bucks (US$10). Yes, that's right, only $10 for FedEx Ground shipping within the Lower 48 States, for any size order!

Typically, we will process your order and get it out the door within 1 or 2 business days (not including weekends). However, during our epic sales, processing orders can take a little more time, so please be patient.

FedEx Ground to the Lower 48 States typically averages 1-2 days for the West Coast, 3 days to the Rockies, 4 days to the Midwest, and 5 or 6 days to the East Coast from our Downtown San Francisco location.

If time is tight and you need your new gear in a hurry, and FedEx Ground Shipping will not work for your situation, we can expedite your order by using FedEx OVERNIGHT, 2nd DAY AIR, EXPRESS SAVER (3-day service).

If you have any concerns or questions whatsoever about shipping to your location, please contact us toll-free at 866-673-1959. You can reach us from 10:00am to 6:00pm, Pacific Standard Time, U.S.A, Monday through Friday.

If you live beyond the boundaries of the Lower Forty-eight United States in Hawaii or Alaska, or if you reside in a US Territory like Puerto Rico, you'll be charged a flat rate of $35.00 for FedEx expedited service.

If you're outside the United States, we ship via FedEx International Economy for a flat rate of $60.00 USD.

Can I use my Leland Upgrade credit on Red Truck?


No. The Leland Upgrade Program and the credit it generates is a premium service available only to Leland Fly Fishing Outfitters Customers and full-price gear sold at Leland Fly Fishing Outfitters. There are no exceptions.

What methods of payment do you accept?


Red Truck accepts Visa, American Express, and Master Card, as well as payment through Paypal.

What's your privacy policy?


We share nothing.

Your photos and copy are great; Can I use them?


No writing or image from Red Truck can be used without permission.
featdesc::
video::[Error processing dynamic tag getCurrentAttribute("item","custitem_product_video") : record infoitem 61 not found]
sku::Frequently Asked Questions
rating::0
Fly Category::
Fly Stage::
Fly Tying::
quantity::0
dealdaycont::
addtocart::
{{thumbnail}}
{{itemlink}}
{{desc}}
Regular Price: {{itemprice}}
Special Price: {{itemprice}}
{{addtocart}}
Log In to add this item to your Wish List.
Legal
23
id::23
thumbnail::
itemlink::Legal
desc::
itemprice::N/A
Price::
pricelevel::
baseprice::
Name::Legal
Rod Weight::
Rod Length::
Reel Line Weight::
Rod Action::
Series::
Featured::
Category::
Fishing::
Brand::
Rod Type::
Primary Color::
Size::
Line Weight::
type::infoitem
mediaimg::http://www.lelandfly.com/Legal-image.jpg
url::http://www.lelandfly.com/In-Stock/Legal.html
thumb::
detdesc::

Copyright

As we hope you can appreciate, we've expended substantial time and resources creating a distinctive website.

We upload and use our own photographs and images (each of which bears our unique digital watermark and copyright notice). We write our own, original product descriptions, website text, and other copy to promote our sites and web shops.

Consequently, we, Leland Fly Fishing Outfitters, own copyrights to photographs and text that appear on our website. All web site design, text, graphics, the selection and arrangement thereof, are copyright © Leland Fly Fishing Outfitters, LLC. All rights reserved.

Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of using this web site as an information resource (or ordering goods or services and using this site as a shopping resource). Any other use of materials on this web site -- including reproduction for purposes other than noted above, modification, distribution, or reproduction -- without the prior written permission of Joshua Leland Frazier is strictly prohibited.

Any unauthorized use of photographic images, copy or html constitutes copyright infringement. Section 106 of the federal Copyright Act, 17 U.S.C. §106, grants dba. Leland Fly Fishing Outfitters has the exclusive rights to, among other things, reproduce and display its copyrighted material.

If you or your company infringes these exclusive rights by unauthorized reproduction and display of copyrighted photographs, images, and text, the Copyright Act provides for stiff and severe penalties. Statutory damages are available for each infringed image and protected publication. Where the conduct is intentional and with full knowledge of these rights, the Act provides for up to $150,000 for each incident of infringement. In such cases, courts are also likely to award the prevailing party the attorneys' fees it expended on the litigation as well as the other costs it incurred. Finally, one is entitled to seek injunctive relief in the nature of an order requiring one to immediately remove the infringing materials.

Privacy Policy

Our customers are our most important resource.

Leland Fly Fishing Outfitters will not sell, rent, give away, or loan any information captured on its website regarding our customers, including email addresses, to any third party.

We gather your email address only when you place an order or ask a question.  And we will only use it when necessary to contact you about your current order (to send an order confirmation and shipment tracking number) or to respond to your question.

From time to time we will send you emails concerning upcoming events, new products, or other information that we feel would benefit you.  At any time you will have the option to opt out of receiving future emails from us.  Simply send an email to unsub@flyfishingoutfitters.com.

Lastly, please feel confident that your information is safe.  All of your personal information is digitally encrypted using an advanced 128-bit Secure Sockets Layer (SSL) secure server.

We welcome any questions or comments concerning privacy.  Please send all inquiries to service@flyfishingoutfitters.com or call our toll free number (866) 672-1959.

featdesc::
video::[Error processing dynamic tag getCurrentAttribute("item","custitem_product_video") : record infoitem 23 not found]
sku::Legal
rating::0
Fly Category::
Fly Stage::
Fly Tying::
quantity::0
dealdaycont::
addtocart::
{{thumbnail}}
{{itemlink}}
{{desc}}
Regular Price: {{itemprice}}
Special Price: {{itemprice}}
{{addtocart}}
Log In to add this item to your Wish List.