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FAQS

Frequently Asked Questions

What is Leland

What is your Returns/Exchange policy?

How long until my bank issues return credit?

Do I have to pay sales tax?

Do you match prices?

Do you offer price protection?

What is your shipping policy?

Can I use my Leland Upgrade credit on this site?

What methods of payment do you accept?

What is Leland Live Chat?

What is your privacy policy?

Your photos and copy are great; Can I use them?

What is Leland?

 

Leland Fly Fishing Outfitters is a full-service fly shop providing anglers in the Bay Area and Sonoma Valley with top quality education and gear since 1985. The difference? We only carry the gear that we endorse and fish on our days off. We guarantee that our curated inventory represents the best of today's fly fishing equipment.

Leland Fly Fishing Outfitters
24120 Arnold Drive/Highway 121
Sonoma, CA  95476

Toll Free: (866) 672-1959
Phones are staffed by Phone - Monday-Friday, 9AM to 5PM Pacific Time
service@flyfishingoutfitters.com

What is your Returns/Exchange policy?

We call it the FISH ON RETURN POLICY or FORP. If you buy something and if it falls short of your expectations in any way, or you just want to demo an item for 59 days and you did not fall in love, FORP it. Just send it back. This policy is good for 60 days after you receive a product, and it has virtually no restrictions. Rods, reels, waders, clothes, luggage, accessories. No Questions Asked. We're not happy unless you are. Simple as that. . . Fish On!!
The only exceptions to our FORP policy are special order or custom items and items on sale.  Our address for returns and exchange:


Leland Fly Fishing Company 
Attn: Exchange/Returns Dept.
24120 Arnold Drive

Sonoma, CA 94578


If you'd like to make an exchange, do so in one of two ways:

1) The Best Option is to immediately place an order for the replacement items. Do this online or over the phone with one of our fish whisperers. You will be billed for these items. At any time -- during, before, or after this second order -- you can ship us the unwanted items from your original order, and upon receipt of them here we will credit you for those items. Please use the back of your invoice for any comments, and include it (or a copy) with your return shipment. This method ensures the most efficient processing of your return, but more importantly, it ensures the best availability of the new outgoing replacement items.

2) The Second Best Option: Ship us the items you'd like to exchange. Please include a copy of your receipt and write instructions detailing the exchange (For example: "These Medium Waders are too small, exchange for size Large of the same wader.") In most cases, on receiving your original items, we'll issue a credit on the next Thursday. (If something comes up, we'll call you to get it straightened out.) Your replacement items will ship out within 2 business day and will be charged as a separate transaction. Please be aware that the hoped-for replacement items may sell out while your exchange is in transit. This is the reason that the above option is encouraged. If you'd like to make a return, please ship the items to the address above and include a copy of your receipt. In most cases, we'll issue a refund to the credit card you used for the original purchase on the first Thursday after receipt of your goods. If something comes up, we'll call you to get it straightened out. Worry not.

How long until my bank issues return credit?

A note on Credit Card Companies: In more than twenty five years of retail experience, we've seen that some banks and credit card companies are a bit slower in issuing credits to your account than they are in debiting it. As such, two charges might appear on your online statement or account balance for a brief period of time while your bank or credit card company goes through the credit-issuing process.

Do I have to pay sales tax?

If we are shipping your purchase to a destination outside of California, you won't be charged sales tax. For those orders sent within the state, you will be charged the appropriate rate.

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Do you match prices?


Yes. We do our best to keep our prices as low as possible. But if one of our competitors goes lower, don't hesitate to ask us beat their price.
Please keep in mind that sometimes price-matching isn't as simple as it appears. We like to make sure we're comparing apples to apples. There can be great variation in the cost of bundled or kitted products.  Some retailers choose to cut corners by using second-rate products to round out their packages. When comparing prices, please make sure to keep an eye out for such details!

In order to consider a price matching request, we will require proper documentation:

(1) A link to a webpage showing the lower price.

(2) A forwarded email with the price quote, including the name of the retailer in order to ensure that they are an authorized dealer of the products they're promoting.

Then lets get you fishing with great product at 10% less.

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Do you offer price protection?

Yes we do. If you purchase a product from us, and we end up reducing the price of that item within 60 days of your purchase, you are welcome to contact us and we will issue you a Leland gift card for the difference. This policy only applies if we have the same size and color of the item that you originally purchased in stock, as sometimes we'll reduce prices when we need to get the last few stragglers of a given product out the door.

Please note that our Price Protection policy will not be applicable to promotional discounts. Promotional discounts are not applicable to previous purchases.

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We offer a straight-forward shipping policy. FedEx  Ground is our standard method of shipping, and we charge a straight  flat rate: ten bucks (US$10). Yes, that's right, only $10 for FedEx  Ground shipping within the Lower 48 States, for any size order!

Typically,  we will process your order and get it out the door within 1 or 2  business days (not including weekends). However, during our epic sales,  processing orders can take a little more time, so please be patient. If  time is tight and you need your new gear in a hurry, and FedEx Ground  Shipping will not work for your situation, we can expedite your order by  using FedEx OVERNIGHT, 2nd DAY AIR, EXPRESS SAVER (3-day service).

If  you have any concerns or questions whatsoever about shipping to your location, please contact us toll-free at 866-673-1959. You can reach us  from 9:00am to 5:00pm, US Pacific Time, Monday through Friday. If  you live beyond the boundaries of the Lower Forty-Eight United States,  in Hawaii, Alaska, or a US Territory like Puerto Rico, you'll be charged  a flat rate of $35.00 for FedEx expedited service. If you're outside the United States, we ship via FedEx International Economy for a flat rate of $60.00 USD.

 Can I use my Leland Upgrade credit on this site?

Yes. The Leland Upgrade Program and the credit it generates is a premium service now available on our websites. There are no exceptions. For more information about the Leland Upgrade Program, click here. 

What methods of payment do you accept? 

We accept Visa, American Express, and Master Card, as well as payment through Paypal.

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What is Leland Live Chat?

Leland Live Chat is just like it sounds: an online chat service that allows you to connect with our team of fly fishing experts for one-to-one customer service. We want to be your local fly shop, so we utilize Leland Chat to answer your questions and help outfit you with the exact gear you need. So whether you are looking for a new fly rod or a set of wading boots for your upcoming flats trip, use the Leland Chat to talk with directly with someone in the shop.

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For our full privacy policy, click here.

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Sorry, no writing or image from this site can be used without permission.

Feel free to LIVE CHAT with one of our experts.